Shipping policy

Last Updated: 24/06/2026

At Hiddist, we are committed to providing a smooth and reliable shipping experience for our customers worldwide. Please read this Shipping Policy carefully to understand how we process, ship, and deliver your orders.

Worldwide Shipping

Hiddist proudly offers shipping to customers in most countries around the world. While we strive to provide worldwide delivery, some remote locations or regions with shipping restrictions may not be eligible for shipment.

If you are unsure whether we ship to your location, please contact us before placing your order.

Email: hiddist.official@gmail.com

Free Shipping

We are pleased to offer FREE SHIPPING on all orders.

There are no additional shipping charges applied to eligible orders. Customers may be responsible for any customs duties, import taxes, or local fees required by their country's regulations.

Order Processing

All orders are processed after payment has been successfully received and verified.

Orders are typically processed within 1–2 business days. During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing may take up to 3 business days.

Please note:

  • Orders are not processed on Saturdays or Sundays.
  • Orders are not processed on public holidays.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Delivery Time

Most orders are delivered within 5–12 business days after shipment.

Estimated delivery times:

  • United States: 5–12 Business Days
  • Canada: 5–12 Business Days
  • United Kingdom: 5–12 Business Days
  • Europe: 5–12 Business Days
  • Australia: 5–12 Business Days
  • Other International Locations: 5–12 Business Days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, severe weather conditions, transportation disruptions, public holidays, carrier issues, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Tracking information may take up to 24–48 hours to become active after shipment.

If you do not receive your tracking information within a few days of placing your order, please contact us at:

Email: hiddist.official@gmail.com

Incorrect Shipping Address

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If you notice an error in your shipping address, please contact us as soon as possible.

While we will make every effort to assist, we cannot guarantee address changes once an order has entered processing or has already been shipped.

Hiddist is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:

  • Check around your property, mailbox, porch, or designated delivery area.
  • Ask family members, neighbors, or building management if they accepted the package on your behalf.
  • Contact your local courier or postal service.
  • Allow 1–2 business days for possible redelivery attempts.

If your package remains missing, please contact the shipping carrier directly and file a claim where applicable.

After receiving a response from the carrier, you may contact us at:

Email: hiddist.official@gmail.com

We will do our best to assist you during the investigation process.

Shipping Delays

Although we work closely with our shipping partners to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs clearance procedures
  • Severe weather conditions
  • Public holidays
  • Transportation disruptions
  • Carrier operational issues
  • High seasonal demand

Hiddist is not responsible for shipping delays caused by third-party carriers, customs authorities, or other external factors.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer and are not included in the purchase price or shipping cost.

Changes to This Shipping Policy

Hiddist reserves the right to update, modify, or change this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon being posted on this page. We encourage customers to review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or any other shipping-related inquiries, please contact us:

Email: hiddist.official@gmail.com

Thank you for choosing Hiddist. We appreciate your trust and support and look forward to serving you.